Cancellation Policy
Updated: 29/11/2024 @ 12:28 GMT
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Ali Choudhry Cricket Coaching recognises that the needs and circumstances of our customers have the potential to change and consequently we understand that we must be flexible in the way that we offer our services.
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Our Cancellations Policy therefore exists to inform our customers and potential customers how and when we will accept cancellations, including any refunds that may or may not be offered.
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GROUP SESSIONS
If Ali Choudhry Cricket Coaching are informed and given more than 48 hours’ notice of the cancellation in any group bookings, Ali Choudhry Cricket Coaching will aim to fill that slot with another booking. If that slot is unable to be taken, then a refund will not be possible. If that slot can be taken, a full refund will be possible. If a customer informs of a cancellation beyond the 48 hour notice period a cancellation fee may apply!
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If Ali Choudhry Cricket Coaching are informed and given less than 48 hours’ notice of the cancellation in any group bookings, then no refund will be possible.
INDIVIDUAL 1-to-1 SESSIONS
If Ali Choudhry Cricket Coaching are informed and given more than 48 hours’ notice of the cancellation in any individual 1-to-1 session, Ali Choudhry Cricket Coaching will aim to fill that slot with another booking. If that slot is unable to be taken, then a refund will not be possible. If that slot can be taken, a full refund will be possible. In the case of a delayed cancellation notice, a cancellation fee of £40 will be applied to cover the cost of the venue hire depending on the session duration booked.
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If Ali Choudhry Cricket Coaching are informed of a cancellation and given less than 48 hours’ notice of the cancellation in any individual 1-to-1 sessions, then no refund will be possible or a cancellation fee will may be applied.
JUNIOR PLAYER'S WITHOUT A HELMET
If Ali Choudhry Cricket Coaching are informed during a junior hardball or 1-to-1 session that a child under 18 years of age has forgotten their helmet. We will refuse to coach that child and will issue a cancellation fee of £25 per hour to accommodate for venue booking.
CANCELLED EVENTS
In the event that Ali Choudhry Cricket Coaching need to cancel a session(s), then Ali Choudhry Cricket Coaching will aim to rearrange the missed session(s) at a mutually agreed date/time. If this is not possible, a full refund will be given.
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For more information or enquiries please contact info@accricketcoaching.com